Refund and Return Policy for Mirasopic Premium Food Brand

Effective Date: January 4, 2025

At Mirasopic, we are committed to delivering high-quality food products and ensuring the satisfaction of our valued customers. If, for any reason, you are not completely satisfied with your purchase, we offer a comprehensive Refund and Return Policy designed to make your experience as hassle-free as possible. Please review the policy below for all the information you need regarding returns, refunds, and exchanges.

1. Return Eligibility

We understand that sometimes products may not meet your expectations. If you are not satisfied with your purchase, you can return any unused and unopened product within 30 days of the purchase date for a full refund. To be eligible for a return, the following conditions must be met:

  • The product must be unused and in its original packaging.
  • The product must be in a resalable condition.
  • The product must have been purchased directly from our website, https://mirasopic.com/, or through one of our authorized sales channels.

We cannot accept returns of opened or consumed products due to health and safety regulations.

2. How to Return a Product

If you would like to initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at info@mirasopic.com with the subject line “Return Request.” In your email, please include:

    • Your order number
    • The product(s) you wish to return
    • A brief explanation of why you are returning the product

  2. Return Authorization: Our customer service team will review your request and, if your return meets the eligibility criteria, provide you with a Return Authorization Number (RAN) and the return shipping address.

  3. Return Shipping: Once you have received the Return Authorization Number, securely package the product(s) for return and include a copy of the original receipt or proof of purchase. You are responsible for the cost of return shipping, unless the product was defective or incorrect. For your protection, we recommend using a trackable shipping service, as Mirasopic is not responsible for lost or damaged return shipments.

  4. Processing the Return: Once we receive the returned product in its original, unused condition, we will process the return and issue a refund to your original payment method.

3. Refund Process

Once your return is received and processed, we will issue a refund to the original payment method used for the purchase. The refund will be processed within 7-10 business days after we have received the returned product.

  • Shipping Charges: Shipping fees for the original order are non-refundable, unless the product is defective, damaged, or incorrect.
  • Refund Method: Refunds will be credited to the original payment method. Depending on your bank or payment provider, it may take additional time (up to 10 business days) for the refund to reflect in your account.

4. Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us immediately at info@mirasopic.com with the following details:

  • Your order number
  • A description of the issue
  • Photos of the damaged or incorrect item(s)

We will arrange for a replacement or provide you with a prepaid return label to return the defective or incorrect product at no additional cost to you. Once we receive the returned item, we will process a full refund or send a replacement product based on your preference.

5. Exchanges

At this time, Mirasopic does not offer direct exchanges. If you would like to exchange a product, please return the original product for a refund (following the return process outlined above) and then place a new order for the desired item.

6. Non-Returnable Items

The following items are not eligible for return or refund under our policy:

  • Opened or used products
  • Gift cards or other non-returnable items clearly marked as non-returnable at the time of purchase
  • Products purchased from third-party sellers or unauthorized resellers

7. Exceptions

In certain cases, Mirasopic may, at its discretion, offer exceptions to the general return policy, such as store credit or partial refunds, based on the circumstances. Any such exceptions will be handled on a case-by-case basis.

8. Customer Support

If you have any questions or concerns regarding our Refund and Return Policy or need assistance with a return, our customer service team is available to help. You can reach us at:

We are committed to resolving any issues promptly and ensuring your satisfaction.

9. Changes to This Policy

Mirasopic reserves the right to modify or update this Refund and Return Policy at any time. Any changes to the policy will be posted on this page with an updated effective date. By continuing to use our website and make purchases from us, you agree to be bound by the updated terms of this policy.